Terms and conditions of the online store

The online store is operated by Ceramika Szlachetna Cer-Raf Rafał Jakubowski Rakowice 19c, 59-700 Bolesławiec, registered in the Central Register and Information on Business Activity (CEIDG), maintained by the Minister of Internal Affairs. economy, NIP: 612-122-58-76; REGON:230411765, which sells the offered products as an entrepreneur.

Store Contact:
1) Seller’s address: Rakowice 19c, 59-700 Boleslawiec
2) Email address: info@shop.cerraf.pl
3) Vendor phone number: 663753002

I. DEFINITIONS

1. consumer – a natural person concluding a contract with the Seller within the framework of the Store, the subject of which is not directly related to its economic or professional activity.
2. the Seller – a natural person conducting business under the name Ceramika Szlachetna CER-RAF Rafał Jakubowski registered in the Central Register and Information on Business Activity (CEIDG) conducted by the Minister responsible for the Ministry of Economy. economy, NIP 612-122-58-76, REGON 230411765
3. customer – any entity making purchases through the Store.

4. Store – the online store operated by the Seller at the Internet address www.shop.cerraf.pl

5. Regulations – these rules and regulations of the Store.

6. Order – a declaration of will of the Customer submitted via the Order Form and aimed directly at concluding a Sales Agreement for a Product or Products with the Seller.

7. product-all ceramic products presented in the Store.

II. Registration and logging into the Store

(1) Purchases in the Store can be made only by registered users.
(2) By registering in the Store is understood the creation of your own account.
3 Registration is carried out by correctly completing the registration form, defining your login and password for your account.
(4) A link will be sent to the e-mail address indicated in the registration form to confirm the creation of the account.
5. registration in the Store is tantamount to acceptance of these regulations

III. Order processing, change, withdrawal of order

(1) All prices given in the Store are gross prices given in Polish zloty. Prices quoted do not include shipping costs.

(2) Orders through the service can be placed throughout the year, 7 days a week, 24 hours a day.
(3) The order is placed by completing an electronic order form. The buyer completes the order form completely and factually correct.
(4) Orders placed in the Store are carried out as standard on the territory of the Republic of Poland.
(5) The processing of foreign orders is possible on a case-by-case basis and requires separate arrangements between the Store and the Customer.
(6) The time of commencement of processing of the order coincides with the moment of receipt of payment to the bank account specified in the order confirmation in the case of payment by bank transfer or the moment of completion of the order in the case of electronic payment or selection of the “cash on delivery” option.
7. execution of orders is carried out on working days, from 7:00 am to 3:00 pm. Orders placed after hrs. 13 are received on the next business day and processed depending on the selected form of payment
(8) The customer has the option of cancelling a placed order within 12 hours of placing it. Cancellation of the order is done by sending the appropriate statement to the e-mail address: info@shop.cerraf.pl
(9) If the order is not paid within 7 days, the Seller will cancel the placed order confirmed for execution.

IV. SHIPPING

1 The goods are delivered via specialized courier companies.
(2) The customer shall be charged for delivery (shipping) as specified in the shipping price list .
(3) Shipping costs depend on the selected form of delivery of the order.
(4) The total cost of shipping products to the customer is indicated each time in the e-mail confirming acceptance of the order for processing.

V. PAYMENTS

(1) We issue a named proof of purchase (invoice) for each product sold.
(2) Payment for the ordered Product can be made cash on delivery (upon receipt of the goods), through the TPAY electronic payment system or by bank transfer to the store’s bank account:
a) PLN currency: to the account of Santander Bank Polska S.A.
SWIFT:WBKPPLPP
31109019390000000147311603
IBAN: PL31109019390000000147311603

b) EURO currency: to the account of Santander Bank Polska S.A.
SWIFT: WBKPPLPP
98109019390000000147264710
IBAN: PL98109019390000000147264710

VI. ADVERTISEMENTS

(1) Complaints should be submitted to the following email address: info@shop.cerraf.pl
(2) The complaint notification should include: Consumer’s name, order number, reason for complaint, bank account number, contact information.
(3) The vendor undertakes to consider each complaint within 14 days and notify the resolution of the application.

VII. WITHDRAWAL

(1) The consumer may withdraw from the sales contract within 14 days without giving any reason.
(2) The running of the period specified in paragraph. 1 begins with the delivery of the Product to the Consumer or a person other than the carrier designated by the Consumer.
(3) In the case of a Contract that includes multiple Products, which are delivered separately, in batches or in parts, the term indicated in paragraph. 1 runs from the delivery of the last item, lot or part.
(4) The consumer may withdraw from the Contract by submitting a statement of withdrawal from the Contract to the Seller. To meet the deadline for withdrawal from the Agreement it is sufficient for the Consumer to send a statement before the deadline.
(5) If the Consumer sends a statement electronically, the Seller will immediately send the Consumer to the e-mail address provided by the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement.
(6) The Seller will refund the payment using the same methods of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not incur any costs for him.
(7) The seller may withhold reimbursement until it receives the Product back or until it is provided with proof of return, whichever event occurs first.
(8) The consumer should send back the Product to the Seller’s address given in these Terms and Conditions immediately, no later than 14 days from the day on which he informed the Seller about the withdrawal from the Contract. The deadline will be met if the Consumer sends back the Product before the expiration of the 14-day period.

VIII. Information about placement of search results

The main parameters that determine the placement of listings presented to the buyer are the product, category or issue name entered by the user, or the description elements related to a given search result item.

IX. Final provisions

1. all products offered in the store are new. Due to the manual method of making ceramic designs and their manual decoration, the Seller reserves the possibility of the existence of slight differences in the decoration of products offered within the series and the existence of slight differences between individual copies of a particular design.
2. the Seller reserves the possibility of differences in the colors of original products and their photographs posted in the store.cerraf.pl store
(3) The photos posted on shop.cerraf.pl are for informational purposes only and do not fully reflect the nature of the products.
(4) Contracts concluded through the online store are concluded in the Polish language.
(5) The seller reserves the right to make changes to the terms and conditions for important reasons, that is: changes in laws, changes in methods of payment and delivery – to the extent that these changes affect the implementation of the provisions of these terms and conditions.
(6) Matters not covered by these Regulations shall be governed by generally applicable provisions of Polish law, in particular: Civil Code; Act on Provision of Electronic Services; Act on Consumer Rights, Act on Personal Data Protection.