Return (withdrawal)
(1) The consumer may withdraw from the sales contract within 14 days without giving any reason.
(2) In the case of a Contract that includes multiple Products that are delivered separately, in batches or in parts, the time limit indicated in paragraph. 1 runs from the delivery of the last item, lot or part.
(3) The Consumer may withdraw from the Agreement by submitting to the Seller a statement of withdrawal from the Agreement by email( info@shop.cerraf.pl) or by phone 663753002 To meet the deadline for withdrawal from the Agreement it is sufficient for the Consumer to send the statement before the deadline.
(5) If the Consumer sends a statement electronically, the Seller will immediately send the Consumer to the e-mail address provided by the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement.
(6) The Seller will refund the payment using the same payment methods used by the Consumer in the original transaction. In case of cash on delivery payment, please provide the transfer details.
(7) The seller may withhold reimbursement until it receives the Product back or until it is provided with proof of return, whichever event occurs first.
8 The Consumer should send back the Product covering the shipping costs to the address Ceramika Szlachetna “Cer-Raf” Rakowice 19c , 59-700 Bolesławiec, no later than 14 days from the day on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends back the Product before the expiration of the 14-day period.